HP OfficeJet 5200 replace catridge problem

[Rajesh71]

Initially, I got the error that the black ink cartridge is low so I replaced it.  Got the error to replace the color cartridge even though its supply was quite high.  I use the printer few times of the year, primarily to review taxes prior to submitting it.

I replaced the color cartridge too but get the same error: not recognizing the color cartridge.

Bought HP cartridges from BestBuy

Reviewed quite a few support documents and still unable to resolve the issue.

[Kumar0307]

@Rajesh71, Welcome to the HP Support Community!

I understand you are not able to print due to this error. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Also, perform step 3 from this document.

Hope this helps! Keep me posted. 

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