HP OfficeJet 5212 Duplex printing issue

[Ruxandra46]

I recently installed an HP OfficeJet 5212 All-In-One printer, product number Z4B18A, and I have an issue with the duplex printing. Basically, when I choose the Duplex printing option on one of the PC's connected wirelessly to the printer, I am not able to set the printer to print the same on both pages, even though I keep adjusting the options in the printer's properties. I tried switching the settings and tried printing on long and on the short edge, and on front to back and back to front, but none of these made a difference in printing in the same direction on both sides of a page.

Please advise if this issue could be fixed, and how.         

[Betty0610]

@Ruxandra46

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Ruxandra46]

Hi, and thank you for getting back to me on this issue. After giving this more thought and running a few more printing tests, I realized that the duplex printing issue only happens randomly, and today it has not happened at all.

I also have a question regarding HP Instant Ink. I signed up and received a 5 month free trial of instant ink last month, but now I am already running low on the color cartridge but still show as having 4 additional months of free printing. So I'm not sure if there is anything I could do, given that my color cartridge is almost empty, but I am still within the free trial period. Will I only be mailed a new cartridge once the free trail period ends, which will be July 15?

Thank you.

[asmita6658 · Accepted solution]

Hi @Ruxandra46

I'm here to help you with the Instant Ink query. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!