HP OfficeJet 5255 printing on multiple pages

[Jpk2]

My brand new HP OfficeJet 5255 printer pulls multiple pages of paper and starts printing in weird spots.  Half the time it starts printing before the paper is feed in enough to be printed on or pulls 3 pages and prints on parts of each. 

We are using the manufacturer software on different windows 10 laptops. Tried printing word documents, pdf and pictures.

[Raj1788]

@Jpk2

I suggest you do a Hard Reset on the printer and update firmware for the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here: https://support.hp.com/in-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/model/1409... for Updating or Upgrading Printer Firmware.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

Refer to this document:  https://support.hp.com/in-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/model/1409...for paper pick issue.

Keep me posted, how it goes!

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Cheers:)