HP OfficeJet 5258 with Printer Cartridge Error

[BarbKaufmann]

I am using HP Brand 63XL print cartridges in my HP OfficeJet 5258 printer and am getting a series of cartridge errors - first one was something like "you're not using real HP cartridges" (not the case).  Now it says the cartridges may be damaged.  I've reinstalled updated drivers as indicated on the help page and rebooted per instructions on the help page.  It worked again briefly after the reboot and realignment of cartridges but now has the "damaged" error.    Print cartridges are super expensive and I don't want to end up buying new cartridges to discover the printer is actually the problem.  How do I determine if it's bad cartridges or a printer gone bad?  I purchased these cartridges through HP direct and they should still be full of ink.

[TEJ1602]

@BarbKaufmann, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer/replacement ink

Hope this helps!

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