HP OfficeJet 5260 Black Ink Smudges

[ckrueger90]

Lately, I've having trouble with my HP OfficeJet 5260 All-in-One Printer smudging black ink when it prints. I've done both cycles of the "cartridge cleaning" multiple times; I've tried realigning the cartridges; and I've tried the "clean page smears" option. So far, none of these have resolved the issue, and for whatever reason, the issue only seems to be with the black ink, as I haven't noticed any smudging with the color. At the moment, I'm using an HP 65/304 Instant Ink cartridge, and to date, this is the first time I've had this type of issue, as I've used several of these cartridges since getting the printer roughly two years ago. Any suggestions?

[Kumar0307]

@ckrueger90, Welcome to the HP Support Community! I’m here to help.

I see that the print quality with black is not good and you have tried the necessary steps already.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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