HP OfficeJet 5740 All-in-One Wireless Printer needs to be reset after labtop is restarted or sleeps

[shortcakegb21]

I recently purchased a HP Officejet 5740-All-In-One Wireless Printer and everytime my labtop goes to sleep (and then wakes) or is restarted, the printer will not print when I send it a document until I restart the printer. Once I restart the printer things work fine but this is tedious. What can be done to get it to automatically reconnect correctly without requiring manual intervention?

[TEJ1602]

@shortcakegb21, Welcome to HP Support Community!

Assuming that you have a Windows PC, here is what you can do-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/in-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

If the issue persists, then let's try to disable the IPv6 on your printer and then assign a public DNS. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Set a Standard TCP/IP port

a.    Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.
d.    Select Next and Finish the Wizard.

Please revert back if you have Mac OS and I shall assist you accordingly 🙂

Let me know the outcome.

Cheers 🙂

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[shortcakegb21]

I will let you know as soon as I have completed the steps

[TEJ1602]

@shortcakegb21

Sure 🙂 

Keep me posted!