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‎02-22-2021 12:06 PM

HP Recommended

I have a HP Officejet 5740 printer, after printing out a document, a message popped up saying  "remove and reinstall the indicated cartridge, making sure that it is correctly installed". I today installed a new black cartridge and I installed a new color cartridge about a week ago, the color cartridge is the one being indicated and it was printing fine until today.

I have tried all  the hard restarts as indicated  in the forum posts and still no joy. 

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7 people had the same question
1 REPLY 1

‎02-25-2021 02:55 AM

HP Recommended

@Vinniekt, Welcome to the HP Support Community!

 

I understand the color ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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