HP OfficeJet 6968 Cartridge Issue

[jdale77]

I purchased a used HP OfficeJet Pro 6968. The printer came with HP branded ink cartridges but the printer did not recognize them in setup. I purchased brand new HP branded ink cartridges and now the printer is asking for Setup ink cartridges. Please help me otherwise I will be returning.

[A_Gayathri · Accepted solution]

Hi @jdale77,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!