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‎11-15-2018 09:36 PM

HP Recommended
Product: hp dv7
Operating System: Microsoft Windows 7 (64-bit)

I had a problem with this printer and did a Reset thinking it might help.

 

Now I find I cannot complete the process without the original set up ink cartridges.

I no longer have them.  Is there any way to get around the circle of messages

that tell me to insert them and continue?

I have tried pressing return four times, but it does not seem to work since

I can never get to a "home" screen.

 

If this fails, I need to buy another printer.

Thank you for any help you can provide. 

 

2 people had the same question
2 REPLIES 2

‎11-16-2018 04:40 AM

HP Recommended

Hi,

Sent you a private message.

 

Click the top-right envelope icon to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-30-2018 10:52 AM

HP Recommended

I do not get an error. The sreens simply cycle through the set up steps.

I have tried pressing return 4 times at every point in this cycle.  Nothing works.

I am at a loss for what to do next.

At this point I'm being advised to buy a Cannon printer, which is not locked down like the HPs.

 

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