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‎10-09-2017 08:42 PM - last edited on ‎10-09-2017 09:20 PM by Retired

HP Recommended

I had just changed the yellow ink cartridge after I was prompted to.  I followed the instructions to trun printer off, then on.  I also unplugged the printer and plugged back in.  I continue to get the same message.  What can I do?

7 people had the same question
3 REPLIES 3

‎10-10-2017 02:47 PM

HP Recommended

Hi @anne122,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are you are getting Printer Failure error message on your HP Officejet Pro 8610 e-All-in-One Printer.

 

This issue could occur if the printhead is not installed properly or defective.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: 'Printer Failure' Message

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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‎10-19-2018 01:38 PM

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@anne122 wrote:

I had just changed the yellow ink cartridge after I was prompted to.  I followed the instructions to trun printer off, then on.  I also unplugged the printer and plugged back in.  I continue to get the same message.  What can I do?

I HAVE printer failure on my HP OFFICE JET PRO 8610, how do I get it to go off

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‎10-19-2018 01:43 PM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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