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‎08-02-2020 02:25 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet 8702 Printer Will NOT Print.  An error message appears saying the printer is out of ink when all of the cartridges are brand new and have not been used.  My printer is out of warranty and the Virtual Assistant is no help.  What can I do?

1 REPLY 1

‎08-04-2020 11:32 PM

HP Recommended

@LeonAMaryland

 

Welcome to the HP support community.

 

Clean the cartridge contacts

  1. Turn the printer on.

  2. Open the door to access to the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the cartridge indicated in the error message, and then remove it.

    Animation of replacing the cartridges

  5. Wipe the electrical contact on the cartridge with a lint-free cloth.

  6. Insert the cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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