• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-19-2019 08:42 AM

HP Recommended
Product: Office Jet Pro 8710

Office Jet Pro 8710 - error code C9C70000 - have removed cable - restarted laptop - checked wireless connection - no new downloads - basically 'out of the blue'

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2019 09:35 AM

HP Recommended

Hello Sheri819,

 

Please try the below steps to resolve the issue.

  1. While the printer is ON, remove the Printhead alongwith cartridges.
  2. While the printer is ON, unplug the Power Cord from back of the printer.
  3. Wait for 60 seconds.
  4. Now plug in the power cord to the printer.
  5. When prompted install the Printhead alongwith cartridges.

The above steps should resolve the issue.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-19-2019 09:35 AM

HP Recommended

Hello Sheri819,

 

Please try the below steps to resolve the issue.

  1. While the printer is ON, remove the Printhead alongwith cartridges.
  2. While the printer is ON, unplug the Power Cord from back of the printer.
  3. Wait for 60 seconds.
  4. Now plug in the power cord to the printer.
  5. When prompted install the Printhead alongwith cartridges.

The above steps should resolve the issue.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎04-25-2019 12:30 PM

HP Recommended

Error code C9C70000 has occured again - when I hit power button, won't power up; goes directly to error code - therefore, unable to remove print head and cartridges   Thanks!

Was this reply helpful? Yes No

‎10-10-2019 05:29 AM

HP Recommended

Please help! I cannot remove the cartridges since it stay in the right-hand corner.

I have the same error code, i.e. c9c70000.

Was this reply helpful? Yes No

‎10-10-2019 05:40 AM

HP Recommended

OK thanks, the screen reset by itself when pressing the on/off button!

Problem resolved!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.