HP OfficeJet 9018e Printer display stuck on "Validating... Please wait."

[Omniforce013]

HP 9018e printer - I changed the ink cartridge to HP 962 cartridges and the printer has been stuck for hours with the following (error) on the display: "Validating... Please wait." I did a total reset, unplugging the cord from wall and unit etc.,  But, there was no change. It's stuck in the same place.

[Nal_NR]

Hi @Omniforce013,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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