HP OfficeJet Pro 4470 printer suddenly stopped printing in page 3/21--screen showing "Printing"

[Sosa92]

HP OfficeJet Pro 4470 printer suddenly stopped printing in page 3 out of 21-- the screen is showing status : "Printing"but it's not..it's been 2 days now and still the same issue. tried everything.. disconnect from power - reset the printer- stuck pages- ink- HP doctor diagnosis and everything seem to be OK.. I always check the "waiting documents to print" and clear them away

it's been an hour now and the screen of the printer is just showing : "printing"

what should I do?

[Hawks_Eye]

Hi @Sosa92 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer is stuck mid-job, which can happen due to a software glitch, a corrupted print queue, or a communication issue. 

Since you've already tried several troubleshooting steps, here are a few additional things to attempt:

 

1. Manually Clear the Print Queue

• Open Control Panel > Devices and Printers.
• Right-click your printer and select See what's printing.
• Cancel all pending print jobs.

 

2. Restart the Print Spooler Service

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Print Spooler, right-click, and select Restart.
• Try printing again.

 

3. Perform a Hard Reset

• Turn off the printer and unplug it from power.
• Hold the power button for 30 seconds.
• Plug it back in and turn it on.

 

4. Check for Firmware Updates

• Visit HP’s support page for your printer model here and check for any available firmware updates.

 

5. Try Printing a Test Page

• On the printer’s control panel, go to Settings > Reports > Print Test Page.
• If the test page prints, the issue may be software-related.

 

6. Factory Reset the Printer

• If nothing works, consider a factory reset from the printer’s settings menu.

Let me know how it goes!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Sosa92]

well mr. Hawks thank you for your response.. I tried all the 6 steps-options but unfortunately my problem has not been resolved. I assure you that I've followed the instructions carfully and still.. my printer won't work. I'll be happy to hear more options so we can resolve this problem. thank you

[Hawks_Eye]

Hi @Sosa92 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye