HP OfficeJet Pro 6960 is a living hell

[Dmailman]

First, its memory or driver started failing.  Less than a month old.  It would quit printing halfway through a page; sometimes stopping a random color instead of all printing.  That was followed it printing the first 9 pages of a 52 page document, 9 times.  Then it would stop printing with an error.  

Leaving it unplugged for a few minutes, followed by reinstalling the drivers solved that.  But by then, I had gone through an entire set of ink cartridges troubleshooting.  After all, is it the program?  Is it the OS?  Is it a physical cartridge problem?  When ink costs $70, troubleshooting is expensive.

Who knows, maybe that would have been an easier process, had HP's technical support not hung up on me.

I replaced the ink.  Guess what!  The black cartridge is defective.  After another several hours of troubleshooting, wasting half the brand new ink without getting to print ANYTHING, I find out that I'm just out the cost of ANOTHER black cartridge.  Oh, and I'll more than likely need even more ink now to finish the ONE PROJECT I bought this printer for.  That's if nothing else goes wrong.

How do I go about getting compensated by HP for its defective products?  HP has failed in every possible way with this product.  Every.  Possible.  Way.  I just want to finish my project, so I can throw this now $400 mistake in the trash.  Who knows if I'll be able to at all?  And this isn't even the first round of problems with this P.O.S.  I could have bought a nice laser printer for what I've been scammed out of thanks to this thing.

[Raj1788]

@Dmailman

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[Dmailman]

@Raj1788

I gave in and took it back to the store where I got it for an exchange, and left with their last 6968.  The S/N is available for that one to corroborate my story, if need be.  If not, the 6960 is being sent back to HP from an Office Depot in Bossier City, LA.  Hopefully that's enough to match my post with a retailer RMA.  It's surely not enough to dox me, but I'll refrain from posting further details from this point.

My bet's still on bad memory + bad black cartridge.  

Through this process, I've seen a lot of far-recent HP lore and posts.  You guys had your QA wrecked some time back, but there's also a huge presence of troubleshooting steps on this forum.  I could probably Google that my HP printer doesn't taste like I imagined, and would find troubleshooting steps.  Kudos for that!  Here's to hoping your company can recover its QA and return to former glory.