HP OfficeJet Pro 6968 All-in-One Printer Printhead Problem

[PorrJan]

I tried to troubleshoot the issue with HP Virtual Assistant and have determined that I need to service this printer. Because my warranty is expired, I am not easily seeing how to find an HP approved facility to fix this issue. Can anyone help?

[A_Gayathri]

Hi @PorrJan,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a printhead issue with printers like the HP OfficeJet Pro 6968 can be frustrating, but there are several troubleshooting steps you can try:

• Clean the printhead: Many printers have a built-in cleaning utility in their settings menu. Run this utility to clean the printhead and clear any clogs or debris.
• Manual cleaning: If the built-in cleaning doesn't solve the issue, you can try manually cleaning the printhead. Refer to your printer's manual for specific instructions on how to do this properly.
• Check ink levels: Low ink levels can sometimes cause printing problems. Make sure your ink cartridges are adequately filled.
• Replace ink cartridges: If your ink cartridges are old or damaged, they might be causing issues with the printhead. Try replacing them with new cartridges.
• Update printer drivers: Ensure that your printer drivers are up to date. Sometimes outdated drivers can cause compatibility issues with the printer.   Software and Drivers for HP OfficeJet Pro 6968 All-in-One Printer
• Reset the printer: Resetting the printer to its factory settings can sometimes resolve printhead issues. Refer to your printer's manual for instructions on how to do this. 
   

Refer to this document: HP OfficeJet Pro 6968 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.