My HP OfficeJet Pro 6968 stopped printing properly. It will appears to receive documents and only pinwheels and never prints before having to cancel. I have tried everything and still cannot get anything to print. Things I have tried (I may have forgotten a few). This is happening on both my Windows 10 machine along with a MacOS computer as well.
- Ensure Printer is up to date (firmware and software)
- Unplug Printer for 60 sec.
- Factory Reset Printer
- Test Print ON machine works fine
-HP Doctor ran and could not find anything - recommended updating software (I already have to no avail)
- Completely wiping original HP install from computer (drivers, directory, etc.)
This has been a very reliable machine up until now. I can't help but think the latest critical firmware update on 10/28 had something to do with it. Please help.
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