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‎06-08-2020 04:11 PM

HP Recommended
Product: HP OfficeJet 6968
Operating System: Microsoft Windows 10 (32-bit)

The black ink will not print. Color does print. I've tried 2 HP cartridges already, have cleaned the printer heads, and have unplugged the printer. 

1 person had the same question
1 REPLY 1

‎06-12-2020 12:45 PM

HP Recommended

@AmandaW87

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/in-en/document/c05076934, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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