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‎01-20-2023 07:33 PM

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer

Hello, I tried to use my printer again after months of having it unplugged. I am getting the error message: "Use SETUP cartridges that came with your printer". I no longer have these. What should I do?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2023 06:21 AM

HP Recommended

Hi @sfdjhgs769,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing setup cartridge issues on your HP OfficeJet Pro 6970 All-In-One Printer.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link 

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎01-22-2023 06:21 AM

HP Recommended

Hi @sfdjhgs769,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing setup cartridge issues on your HP OfficeJet Pro 6970 All-In-One Printer.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link 

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-22-2023 06:14 PM

HP Recommended

It worked. Thank you for your help.

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‎01-23-2023 01:56 AM

HP Recommended

Hi @sfdjhgs769,

 

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

Rainbow23 - HP Support.
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‎02-06-2023 07:29 AM

HP Recommended

Hello @rainbow23,

 

I have the sale problem as @sfdjhgs769 with myOfficejet Pro 6979 too. I will be glad if you could help me solve this issue.

Thank you in advance.

 

Kind regards.

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