HP OfficeJet Pro 6970 printer error 0x6100004a

[someguy231]

So recently my printer stopped printing saying that there was jammed paper and to check if the paper feeder is installed correctly, I've checked thoroughly for jammed paper and am sure there is none jammed and the paper feeder is ins

[Betty0610]

@someguy231

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[someguy231]

I've tried both resetting the printer as you instructed and have checked that there are no firmware updates, neither of these have fixed the error

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!