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‎07-03-2023 04:41 PM

HP Recommended
Product: HP OfficeJet Pro 6975 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer jammed, and after clearing, the print was way too light or non-existent.

Cleaned and aligned several times

Installed in black cartridge and the first page was good, second page was 1/2 good, third page was unreadable.

Problem and solution please

 

Category:
1 REPLY 1

‎07-06-2023 07:40 PM

HP Recommended

Hi @MarkL2436,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try updating the FIRMWARE, if not done already. 

 

And if you have performed all the steps from this document and still having issues, then it could be either the cartridge is faulty or the printer needs to be checked. 

 

For paper jam related Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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