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‎11-28-2023 10:10 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 in S Mode

Hello, 

I unplugged my printer without turning it off. Ever since, I get error code  0x6100004a and the printer will only print blue ink. All suggestions regarding how to fix this will be appreciated. 

 

Regards

Mike

Category:
1 REPLY 1

‎12-01-2023 01:31 PM

HP Recommended

Hi @Cheap-Suit_30 ,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

 

The error code 0x6100004a on an HP printer typically indicates a hardware issue or a problem with the ink system. Since you mentioned that the printer will only print blue ink, it could be related to a specific ink cartridge or an issue with the ink system.

Here are some steps you can try to resolve the issue:

Reset the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for about 5 minutes to allow the printer to reset.
  • Plug the printer back in and turn it on.

Check for Obstructions:

  • Make sure there are no obstructions in the paper path or around the ink cartridges.

Inspect the Ink Cartridges:

  • Open the printer cover and check the ink cartridges for any visible issues. Ensure that they are properly seated in their respective slots.

Replace or Reinsert Ink Cartridges:

  • If you have more than one ink cartridge, try replacing the affected color cartridge. Make sure you are using genuine HP ink cartridges.
  • If the cartridges are correctly installed, try removing them and reinserting them.

Perform a Hard Reset:

  • Turn off the printer.
  • Disconnect all cables and USB connections.
  • Wait for 10 minutes.
  • Reconnect the power cable and turn on the printer.

Update Firmware:

  • Check if there is a firmware update available for your printer on the HP support website. Updating the firmware can sometimes resolve issues.

 

I hope this helps. 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
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