HP OfficeJet Pro 6978 error messages

[jmac1414]

Issues started with printer saying there was no paper when there was paper. Then it was paper jams. Very annoying but eventually it would print. No I am stuck in a cycle.

Printer Failure

There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message, contact HP. 0x6100004a.

Then

Improper Shutdown - even if shut down correctly

Load paper then ok for alignment (full of paper)

printer maintenance in progress

Paper jam - remove any jammed paper (no paper jam)

Printer Failure.........

[Hawks_Eye]

Hi @jmac1414,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

Try the below suggestions-

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.
https://support.hp.com/in-en/document/ish_1776648-1643972-16

Check the carriage for a printhead latch

Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.

Open the door to access the cartridges.

Wait until the carriage stops moving before you continue.

Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).

If your carriage has a printhead latch, continue to the next step.

If your carriage does not have a printhead latch, then there are no additional troubleshooting steps available.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 
Vince_0406