cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
zeinabha
New member
1 0 0 0
Message 1 of 2
63
Flag Post

HP OfficeJet Pro 6978 printing multiple blank pages at once

HP Recommended
HP OfficeJet Pro 6978
macOS 11.0 Big Sur

My HP OfficeJet Pro 6978 was not responding while I was using my computer so I created a manual IP connection which allowed it to finally connect but when I tried to print anything the printer would continuously print multiple blank pages even when I'm only printing 1 page. I know this isn't an ink issue because every test page I print prints normally with ink on it and all my cartridges are full. 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,710 18,687 1,531 1,504
Message 2 of 2
Flag Post
HP Recommended

@zeinabha, Welcome to HP Support Community!

 

This could be an issue with installed drivers-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation