HP OfficeJet Pro 6978 printing multiple blank pages at once

[zeinabha]

My HP OfficeJet Pro 6978 was not responding while I was using my computer so I created a manual IP connection which allowed it to finally connect but when I tried to print anything the printer would continuously print multiple blank pages even when I'm only printing 1 page. I know this isn't an ink issue because every test page I print prints normally with ink on it and all my cartridges are full. 

[TEJ1602]

@zeinabha, Welcome to HP Support Community!

This could be an issue with installed drivers-

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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