HP OfficeJet Pro 6978, settings are locked, can't unlock

[pmbuffy]

my office jet pro 6978 has administrative locks i put on accidentally, i changed routers and cant access wireless setup it's grayed out

[TEJ1602 · Accepted solution]

@pmbuffy, Welcome to HP Support Community!

Performing a factory reset is the only way to revoke the network capabilities of the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!