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HP OfficeJet Pro 6978
Microsoft Windows 10 (32-bit)

I have the above error message on my printer screen and can't find a solution.  I've cleaned and aligned the printer cartridge

1 REPLY 1
HP Recommended

@pattycal

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Printer Reset -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Step 2 Clean the ink cartridges -

 

Refer to step# 4 from this document.

 

Step 3 Update the printer's firmware -

 

Refer to this document for steps.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Asmita
I am an HP Employee

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