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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP OfficeJet Pro 6978 with error message - oxc19a0015 Probl...

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12-10-2018 04:37 AM
Greetings!
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.
Don't worry, I'm here to help!
Let's try these steps -
Step 1 Printer Reset -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Step 2 Clean the ink cartridges -
Refer to step# 4 from this document.
Step 3 Update the printer's firmware -
Refer to this document for steps.
Hope this helps!
Let me know how that goes.
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Have a great day!
Asmita
I am an HP Employee