HP OfficeJet Pro 7720 C9C7000 error

[VVIll]

The display screen on the printer shows a blue screen with the power icon and the code "C9C7000". The power button does not work. When I open the ink compartment, the ink does not move over to be available to remove. I tried unplugging the printer for 30 minutes, but this did not change the problem.

[TEJ1602]

@VVIll, Welcome to HP Support Community!

To isolate the issue, let me know the following-

How is the printer connected to your computer? via USB, wireless or with an ethernet cable?

Any other cables plugged besides the power cable? e.g. a phone cable, USB. etc?

Since the carriage does not move, you can also try troubleshooting steps from this document.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[VVIll]

It is connected via Wi-Fi. No other cords connected to the printer other than power.

[TEJ1602]

@VVIll

It seems like an issue with the printer hardware. 

If you have already tried troubleshooting steps that were mentioned in my previous post, you can try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - select your preferred option
 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!