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‎05-11-2023 02:28 AM

HP Recommended

My almost new OfficeJet Pro 7740 is displaying the following message on power up today:

 

Blue screen / Error Code B8336BE8

 

How do I proceed?

Category:
1 REPLY 1

‎05-13-2023 07:20 PM

HP Recommended

Hi @M_D2,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

The error code B8336BE8 on an HP OfficeJet Pro 7740 indicates a problem with the printer's firmware. Here are some steps you can take to troubleshoot the issue,

 

  • Restart the printer: Turn off the printer, unplug the power cord from the wall outlet, and wait for a few minutes. Then, plug the power cord back in and turn on the printer.
  • Update the firmware: Visit the HP website and download the latest firmware for your printer. Follow the instructions to install the update.
  • Reset the printer: Press and hold the "Power" button on the printer for at least 15 seconds. This will reset the printer to its default settings.
  • Check for hardware issues: Make sure that the printer's hardware components are functioning properly. Check for any loose or damaged cables, paper jams, or other obstructions.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the 

“Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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