HP OfficeJet Pro 7740

[NB_77]

Blue screen with error code B82F5E14.

Approximately every 20 minutes the printer displays this error on the touch screen and no longer works.

I followed the advice of turning the printer off and on again after 30 or 60 seconds by unplugging it.

The printer starts working but after the time indicated above it locks up again with the same error.

Firmware updated to the latest version.

Any suggestions for me regarding the error code? Thank you in advance

[Nal_NR · Accepted solution]

Hi @NB_77,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @NB_77,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[NB_77]

Thank you for helping me solve the problem.
I waited a while before replying with an accepted solution only to be sure of not giving false expectations to other users.
I confirm that the printer no longer gives blue screens with errors.

[Nal_NR]

Hi @NB_77,

That's fantastic news. I am happy to know that the issue has been resolved.😊  

I also appreciate your time and patience.

Feel free to ask your queries in future

It was a pleasure assisting you. You have a good day ahead