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‎10-14-2023 03:06 PM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: Other

I have an HP OfficeJet Pro and a MacBook, both on the most current operating software. When I tried to print, jobs were contunially stuck in the queue with the message that the printer was not responding, even though the printer showed as connected to the internet and ready to print. I tried restarting both the computer and the printer and neither helped. I closed every application on my computer except the thing I was trying to print, didn't help. I then started googling solutions and saw a reccomendation to reset the Mac printing system, which removed all printers. Since doing that, not only can I not print, but I also have not been able to re-add my OfficeJet to my Mac at all. Every time I try I get a message saying that the computer could not connect to the printer due to an error. Please help. I tried virtual assistant but none of the options addressed my problem and I really need to be able to fix this issue ASAP as I am a teacher and have things I need to print before school on Monday. 

3 people had the same question
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