HP OfficeJet Pro 8025 print head won't move

[Angie7777]

I read a post regarding hp officejet pro 8025 event code 71.02.4a, but it said to take out all of the cartridges.  I can not remove the cartridges because the print head is to the far right where I can not access it, and it won't move to the center.  Does anyone know how I can fix this?

[Echo_Lake]

@Angie7777

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
This seems like a hardware issue with the printer. Kindly perform the steps mentioned in this document - Print head Errors: https://support.hp.com/in-en/document/c04100778  and if the issue persists, it could be a hardware failure. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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