HP OfficeJet Pro 8025e

[Notorious78]

Printer is online. When you click copy or print it says Setup Incomplete. I have had this for about a year and it has always printed. 

Is HP making me pay for services in order to get it to work? It says printer requires HP account, enabled web services, and internet connection. 

Why should I pay for anything when I bought it and it has worked fine until now. 

Have HP cartridges installed. On the app is say online and ready but does to setup incomplete every time. ( did factory reset and shut off etc) 

[A_Gayathri]

Hi @Notorious78 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's frustrating to experience issues with your printer. It's important to note that while HP may offer additional services, basic printing functionality should not require additional fees. Let's try to troubleshoot the issue:

Check Connectivity:

• Ensure that your printer is connected to the same network as your computer or device.
• Verify that the internet connection is stable.

Update Firmware:

• Check if there are any firmware updates available for your HP OfficeJet Pro 8025e. Updating the firmware can often resolve compatibility issues.

Reconfigure Web Services:

• On the printer control panel, go to "Setup" and then "Web Services."
• Make sure that Web Services are enabled. If not, enable them.

Check HP Account:

• Ensure that your HP account is properly set up. You may need to log in or create an account on the HP website.

Check Cartridges:

• Ensure that the HP cartridges are correctly installed, and there are no errors or issues with them.

Printer Software/Drivers:

• Ensure that you have the latest printer software and drivers installed on your computer. You can download them from the official HP website.

Firewall/Antivirus Settings:

• Check if any firewall or antivirus settings are blocking the printer's communication. Temporarily disable them for troubleshooting purposes.

I hope this helps. 

Take care and have a good day.

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