HP OfficeJet Pro 8035e Stuck on "Checking the printer. Please wait...

[Melvin7gs]

Hello,

I have a problem with my printer HP OfficeJet Pro 8035e.

The problem is the following: when I turn on the printer, after the first loading, the message "Checking the printer. Please wait..." appears on the display. That message never goes away and I cannot print. In addition to removing the ink cartridges I have also tried the following steps:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.

[Nal_NR]

Hi @Melvin7gs,

Welcome to the HP Support Community. 

I'd be happy to help you!

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If your HP OfficeJet Pro 8035e printer is stuck on the message "Checking the printer. Please wait..." there are a few steps you can try to resolve this issue:

Check for Paper Jams or Obstructions: Open the printer cover and check for any paper jams or foreign objects inside the printer. Remove any obstructions carefully.

Reset the Printer: Look for a reset button on your printer or in the printer's settings menu. Performing a factory reset or a partial reset might help resolve the issue. Be aware that resetting the printer might erase certain settings, so you might need to set them up again.

Check Network Connection: If your printer is connected to a network, ensure that the network connection is stable and working properly. Restart your router if needed.

Reinstall Printer Software: Uninstall the printer software from your computer and then reinstall it. Sometimes, corrupted software or drivers can cause issues with printer communication.

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Melvin7gs]

Hello Elohi_NR,

I have tried your suggestions and I was not able to get the issue fixed.  I'll contact HP support in my region.  Thank you for your reply.

[Nal_NR]

Hi @Melvin7gs,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

And appreciate your time and patience with us.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers