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‎03-03-2020 05:16 AM

HP Recommended
Product: OfficeJet Pro 8600 Premium
Operating System: Microsoft Windows 10 (64-bit)

I have a the HP Officejet Pro 8600 Premium e-All-in-One - N911n which is out of warranty. I made a firmware upgrade and followed recommendations but it still gives "The following ink cartridges are not intended for use in this printer" error showing all black and color cartridges as faulty. How can I get to resolve this, by regionalization of the printer?

5 REPLIES 5

‎03-05-2020 01:57 PM

HP Recommended

@yaly1891

 

Welcome to the HP Support Community.

 

If you've any old or new cartridges and if you insert them, do you still get the error message? if yes, perform the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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‎03-16-2020 09:08 AM

HP Recommended

I tried by cleaning the cartridges and it didn't work for me. Any other recommendations are welcome.

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‎03-16-2020 09:53 AM

HP Recommended

If you've any old or new cartridges and if you insert them, do you still get the error message?


I am an HP Employee

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‎03-16-2020 01:28 PM

HP Recommended

Yes, still changing them it keeps showing the error message. Thanks for your prompt reply.

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‎03-17-2020 12:17 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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