HP OfficeJet Pro 8600 Stops Printing in the middle of documents

[eli4]

This has been happening just recently. Nothing has changed on my end. First my ink was low but even after I changed the ink it was still doing it. I get an error message in Windows 8 that says Unable to print Microsoft Word document. THere is no error on the computer but on my screen it says

HP error HPCA89EB (HPOfficeJet 8600). Printer couldn't pring Microsoft Word.

The document is 31 pages and stops about every 5-10 pages on ANY document.

BTW, my software is update to date. 

HELP!!! This is so annoying!

[eli4]

PLEASE HP respond!!!!

[Futoji · Accepted solution]

Hello eli4,
Welcome to the HP Forums.

I understand that you're having a printing issue in Microsoft Word with your Officejet 8600. I will do my best to assist you with this.

I would suggest running the Print and Scan Doctor.
*Download and run the utility.
*Select your printer from the list, press next
*Select fix printing.
This will detect and correct issues found with printing.

Next, I recommend updating your printer firmware. (Getting the Latest Firmware and Product Updates.)
After both of those restart the computer, then test with your word document(s).

If your still having the issue, try an uninstall/reinstall of the printer software.
Also, let me know if you run into any errors. If you require further assistance, I will need to know if the printer
is connected USB or wirelessly.

Thaks for posting on the HP Forums.

[eli4]

I will try that thanks and will let you know if that works.

[cmlevy]

There is no way that this will work. HP 8600 series has a defect in it or in its software.  BTW I am a long time user of an HP OfficeJet 6800 series that I used wireless for some five years. Unfortunately some main board needs to be replaced.

First, I bought an 8610.  It printed short documents the first month. In the second month I had to print my tax return on extension. Using TurboTax to print its pdf file, it stopped printing in the middle of the document. Actually, I am not sure it was the middle, it was about page 8.  When I say "stopped" the page remained in the printer and the print went down the page half way.  It then went another few lines trailing off as if it was running out of ink.  Forget about the ink. It was the orginal ink that came with the printer and it was not even half used.  In fact that black had closer to 75 percent left.  Also, the paper was high quality, face down, was not crumpled; it was just STUCK in the printer.

Since this was the first document over a page or two that I had printed, and since it was from TurboTax and not Word, I just optimistically jumped to the conclusion that it must be a corrupt file. I did not, however, test any old documents.  In any case, I have been using the most recent versions of TurboTax for some decade and never had a printing problem.  Since it was cut in half and done unevenly with the ink trailing off, you could not try to print the remainder of the document. Yeah, the IRS would have loved it.

The multiple attempts to reprint the document ended in it stopping at the same exact spot with the same exact fading ink.

I waited until last week when I had a 15 page Word docuemnt to print for my law office. I WIRELESSLY printed it. It stopped after 5 pages.  I tried again, the same problem.  

I could not wait for HP to "repair" this printer so I went to Sams and bought an 8625 which is really an 8620.  I figured if I upgraded I would have better luck.  And now I had TWO BRAND NEW PRINTERS WITH THE BIG BOXES IN MY OFFICE TO CURSE OUT.

I moved on to a different one page document which stopped in the printer.  I left it to read the dozens of identical complaints over the Interenet.  All of a sudden the printer spits the page out. There was no more printing; it just was holding onto my document like a hostage.

Now I figured I would go for the 15 pager. It printed half and stopped. Nothing was left in the que.

I then went from my desktop (a Haswell with SSDs and HDs) to an I7 Dell laptop.  Wirelessly, it had the same problem. I then read that someone reduced the problem by "shutting off the que."  I could not figure out how to shut it off (the option was there but could not be set by me).  Instead I selected the option to let the entire document to get to the printer before commencing printing.  I then printed page 15, 14, 11, and 9 of my Word document and just stopped. There was nothing in the que.  It looked about as good as my 6800 model, but the Court wants the entire Complaint.

I tried again and it printed all the way through but held page one hostage.  I came back in 10 minutes and page one was released.

There is something wrong with the 8600 series. I have tried every suggestion in the postings HP puts up and in the service type form docs.  Shut the power, Get a new USB cable. Spin three times.  It's the product and not a dance step.

I never had one such problem in the decade old printer to the point that I may get it out of the garage and attempt to find the burned out board.  Or, more likely, Amazon and Sams will get the returns and I will move to Canon or Epson.

What do you recommend besides powering down?

Charles M. Levy, Esq.

[nwis]

I have the same issue when attempting to print multiple copies of a specific two-sided, single page brochure, using Pages on my Macbook Pro.  I'd been successfully making multiple copies of this document for many months, but something changed.   After about six copies, the print process stalls, then eventually outputs a partially printed page, then stops.  The print process window shows the job still in process, but nothing is happening.   I tried different printing presets, then tried outputting the document to a PDF and printing from that, but it didn't solve the issue.  Per this solution, I ran HP Print and Scan Doctor from my wife's PC (since P&S Doctor is Windows only) - it told me everything is fine.

[jhnyguitar]

Hi eli4,

Were you able to solve this problem?  It is been plauging me for years now.  I had an Officejet 8600 that had this problem, so I finally switched up to an 8710.  Same problem.  I have to print things 5 pages at a time.  It's so annoying.