• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-09-2019 02:49 PM

HP Recommended

My boss found a different hp printer she liked better shortly after buying the HP OFFICEJET PRO 8710 ALL IN ONE PRINTER, SO SHE SAID MY DAUGHTER COULD HAVE IT FOR HER SCHOOL WORK.  The thing is, we don't have the cartridges that came with it.  Can you please inbox me the reset instructions? My daughter has been excited to try it, and she just started college. We didn't know we had no cartridges until we took the printer out to set it up after 6 months.  I purchased ink cartridges but it wont take them. Thank you.

1 REPLY 1

‎09-12-2019 12:52 PM

HP Recommended

@katvrana

 

Could you please help me with the exact model name or the product number of the printer and the operating system of the computer?

Is this a new printer or a used printer?

 

If it's a used printer, purchase a genuine HP cartridge from a local store and use them for a functioning printer.

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.