HP OfficeJet Pro 8710 - Printer Error There is a problem with the printer - B898EE24

[RDingleBham]

About a month ago the printer started crashing every few hours.

• firmware is current
• no pending jobs from any PC print queues
• With the unit unplugged, opened all panels, looked for debris, and then blew out with canned air
• All three color cartridges were low, so I replaced them and reseated the black cartridge

[RDingleBham · Accepted solution]

A full factory reset may have resolved the issue: hasn't crashed in 24 hours

[Gabefortin]

I’m having the same issue, unplugging from the what has had no effect. Will have to try factory reset. Seems to be a common problem these days, HP any proper solution for this?

[RDingleBham]

I only found one reference to a 'B8' code - on this forum - but that referenced a problem with an obstructed carriage. Since the crashes never occurred during active print jobs but only after the printer sat idle for a few hours, my theory was that there was something up with the web services. My printer is out of warranty so I couldn't submit a support ticket to HP. 

Update: two days without a crash after I did a "Restore Factory Defaults". 

Good luck!

[Bobby072121]

What do you mean a Factory reset on printer.  How do you do that

[DieterP]

I have the same issue.  I push the power button and, after restart, everything works fine.  After a few hours of inactivity, the same error reappears.   I'm trying the factory reset.

[Gabefortin]

Factory reset has fixed the issue for me, been fine for quite a few days now.

[Bobby072121]

Do factory settings reset through your printer, should resolve problem. My 8710 is working properly now.

[Bobby072121]

Found factory settings reset on printer . Resolved

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