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‎08-09-2021 04:23 PM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an HP OfficeJet Pro 8710 Printer Error: There is a problem with the printer. Turn the printer off, then on.  I have turned the printer off and it turns itself back on and the problem returns after temporarily behaving normally.  I unplugged the printer for more than a minute, plugged it back in and the problem returns.  Please respond with specific instructions on how to fix this error that just cropped up recently.  Thank you!

Category:
8 people had the same question
7 REPLIES 7

‎08-12-2021 09:37 PM

HP Recommended

@Padlorr

 

Welcome to the HP support community.

 

I understand that you are getting printer errors and you have tried multiple troubleshooting steps to fix the issue.

If the issue still persists, you might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-13-2021 09:42 AM

HP Recommended

I have this same error.  And, I have done the same steps to troubleshoot.  And, this just started happening recently. Please send me the instructions to resolve

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‎08-16-2021 05:43 PM

HP Recommended

I have exactly the same problem.  Hope to get a reply from HP experts

 

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‎08-19-2021 07:22 PM

HP Recommended

I have the same problem.  Please email me how to fix it

Was this reply helpful? Yes No

‎08-22-2021 02:06 AM

HP Recommended

@carolp375 , @Martha73 and @TH37

 

Welcome to the HP support community.

 

I understand that you want to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-22-2021 11:46 AM

HP Recommended

I have clicked the mail icon as indicated and do not have any mail messages so please resend.  I am still having the sameproblem with the printer.  Thank you

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‎08-22-2021 08:14 PM

HP Recommended

There are no messages in my inbox

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