HP OfficeJet Pro 8710 Stopped printing

[elctech45]

The printer stopped printing seemingly overnight.  It is not the Windows 10 update mentioned.  I've run the Windows 10 printer diag and the HP Scan and Print Doctor.  I've uninstalled, reinstalled, manually removed drivers to no avail.  Other machines can print just fine, but not this system.  I can even attach to the same printer shared by a working system and it prints just fine.  I try turning off the Windows firewall and any security software that could be interfering.  I even ran a Wireshark packet capture and I do not see the test print being sent to the printer via the network.  The printer is detected just fine, installs just fine, so it is not a connectivity issuer per se.  I watched the print queue while I was doing the packet capture and I see the job appear and disappear way too quickly as if to go to no man's land.  It is like the job is never sent.  I tried loading the universal PCL drivers and this turned out to be a mess as it prints pages garbage until the tray runs out of pager.  This is a fairly new Windows 10 install, so I'm at a total loss.

[TEJ1602]

@elctech45, Welcome to HP Support Community!

Follow the steps below-

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Add a TCP/IP port.

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[elctech45]

Unfortunately, this did not work.  The issue appears to be that the print job is either not making it to the Windows print spooler or the print spooler is not going to the correct destination.  I have replaced the printer for different reasons, but still having the same issue so the problem appears to be with Windows 10.  Interestingly enough I can print reports directly from the HP Printer App on Windows 10.  Again I see the print job go to the queue and disappear as if sent to the printer but never makes it.  Packet captures confirm nothing leaves the machine.

[TEJ1602]

@elctech45

Thanks for replying!

Restart the print spooler and try uninstalling the drivers

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!