HP OfficeJet Pro 8710

[RosieWillow]

I'm getting an error on the display that says "Printer Error.  There is a problem with the printer. Turn the printer off, then On."  I've done that multiple times.  Used the power button.  Unplugged the power cord.  Powered down the router.  The printer appears to turn on and the display is normal for a moment, then a blue screen flashes with the error code B8BB27AE and then it returns to the black Printer Error screen.  Any ideas?

[FRED011]

HP OfficeJet Pro 8710

 ‎07-22-2020 08:02 PM

I have exact the same PROBLEM HELP!!!

I'm getting an error on the display that says "Printer Error.  There is a problem with the printer. Turn the printer off, then On."  I've done that multiple times.  Used the power button.  Unplugged the power cord.  Powered down the router.  The printer appears to turn on and the display is normal for a moment, then a blue screen flashes with the error code B8BB27AE and then it returns to the black Printer Error screen.  Any ideas?

[TEJ1602]

@RosieWillow and @FRED011, Welcome to HP Support Community!

Follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Remove the ink cartridges and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted. 

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