HP OfficeJet Pro 8715 won't print envelopes; it just shoots them out

[MarilynW16]

HP OfficeJet Pro 8715 won't print envelopes; it gives an error on paper size, and shoots the envelope out

[Dragon-Fur]

@MarilynW16 

Welcome to the HP Community --

Update / Edit - Remove bullet list format

Have you ever printed envelopes with this printer?

What?

It's not necessary to have done so, though some of the information below might be more recognizable should you be familiar with the process.

In general, the following explains how to print an envelope --

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Load Paper / Load Media

Load the envelopes according to the user manual - 

  User Guide – HP OfficeJet Pro 8710 Series  Page 20 

Next,

Alert the Printer to the paper loaded in the intake tray - Tray and Paper

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EWS - Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management / Paper > Trays

Classic EWS - InkJet Printers / Select other printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one of the available trays.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  EWS Size Custom is not available for all printers

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

Next,

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Custom Paper Size

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

General Example - Printing Preferences > Custom Paper Size

 Printing_Preferences_Custom_Paper_Size_Long_Bond_4

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Job Configuration

As best as can be done, the Paper Type must match the paper type set / adjusted in EWS (and / or printer control panel).

If the job setup balks because the Source (Tray) is set to some form of Automatic, Select the Tray.

Example - Word > Mailings > Envelope

If the size of envelope is not in your drop down paper size, select Custom and enter the dimensions.

Rabbits_and_Chickens_Test_Envelope_10_17

• The envelope, in spite of all other settings being as correct as possible is not a supported (custom) size and / or is unsuitable due to envelope color, print surface, thickness / weight.

Printer -   HP OfficeJet Pro 8715 All-in-One Printer - Media Specifications

Key Media Sizes Supported (imperial)	4 x 6 in; Letter; Legal; Envelopes
Key Media Sizes Supported (metric)	10 x 15 cm; A4; Envelopes

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media Types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8715 All-in-One Printer  

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