HP OfficeJet Pro 8720 - Cartridges Depleted Error Message

[VictoriaBC]

My HP OfficeJet Pro 8720 says the ink cartridges are depleted.  I have replaced all the ink cartridges and still cannot get rid of this message.  I have removed the ink cartridges and put them back in.  I have turned the printer off and back on.  I have unplugged the printer and plugged it back in.  The ink cartridges are brand new HP ones.

[Raj1788]

@VictoriaBC

Thank you for joining the HP Community

Follow the below steps, that could resolve the issue.

Step 1: Reseat the printhead up to three times

To clear the error message, you might need to reseat the printhead up to three times.

1. Open the ink cartridge access door.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading the Printer Firmware for more information.

Restart the printer.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!