HP OfficeJet Pro 8725 One or more cartridges are missing or damaged

[eplatte]

I just refilled the 3 color ink cartridges and now get this message.  It shows all cartridges are empty or not recognized, including the black ink cartridge which was not refilled but is about half full.  I had an extra black in cartridge that is new and full and tried installing that, but get the exact same error.

I have tried everything I can think of to resolve this issue.  I have reset the printer numerous times.  I have removed all cartridges and cleaned the contacts, i have tried to determine which cartridge is potentially causing a problem but all appear to be part of the problem. 

I tried to do an alignment on the print cartridge, but is says to load the paper tray even though it is full.

I tried the clean printhead option, but it goes back to the error message of missing or defective ink cartridges.

Not sure what to try next...

[Jeet_singh]

@eplatte,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are getting Incompatible ink cartridge on your HP OfficeJet 8725 printer. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Did you purchase the ink cartridges from the country you purchased the printer or is it from a different country?

Have you tried to clean the electrical contact on the cartridge?

Have you tried to update the printer firmware?

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Once done, restart the printer. For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Pro 7740, 8700 Printers - Ink Cartridge Errors

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.