HP OfficeJet Pro 9010 Error Message B305DFF9

[Terpsicore]

This problem keeps happening. I have to unplug and plug back in to print anything. Only stays up a few minutes until blue screen again. No one ever replies. Why is there no way to fix this. Why is it so **bleep** hard to find a solution.

Convenient that this problem started three weeks after the warranty expired. There are over 130 other people that have reported this problem and you send private messages to just a few. At this point, this will be my last HP printer unless I can get a solution that works,

[Jay_G24 · Accepted solution]

Hi @Terpsicore,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Terpsicore]

I implemented your solution. So far the printer is staying up. Before it was only usable for a few minutes. Hopeful, it will stick. Thank you for the help.

[Jay_G24]

You're welcome 🙂

I am sure it will continue to work fine.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!