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‎11-25-2020 01:52 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Stuck print jobs with jammed paper. Followed all steps to clear/clean printer head and rollers. Paper from bottom feed drawer, not top. Tried different types of paper. Can't clean anything else, and can't contact anyone. Last step before buying new printer

 

10 people had the same question
1 REPLY 1

‎12-02-2020 01:05 AM

HP Recommended

@mrmcd727, Welcome to the HP Support Community!

 

Are you using regular paper?

Make sure the papers are properly loaded in the input tray, refer to - Loading Paper, Envelopes, Cards

 

Kindly make sure you have tried the steps mentioned in this document to resolve this issue - Paper Jam Error

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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