HP OfficeJet Pro 9015: blue screen error code B305DFF9 MAC

[awilinski]

I have repeatedly over the past week been getting blue screens with error code B305DFF9. I have unplugged numerous times.  I tried to update the firmware from the HP site for a Mac and it said it couldn't install. I downloaded HP Smart and it said there is no problem.  I have updated directly on the printer and it says it is up to date.  What else can I try.  It prints one page generally and then in inoperable until I unplug it.

[Jay_G24 · Accepted solution]

Hi @awilinski,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[awilinski]

Thank you. That solution worked!

[JoanneB1]

I have the same problem on my iMac.  Can you help?  Error Code B305DFF9.  

[Roger41078]

I keep having the same issue. It just started this week. All of a sudden my screen is blue and shows error code B305DFF9. How do I resolve this?

[Jay_G24]

Hi @Cathykrl, @JoanneB1, @Roger41078,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[JoanneB1]

I have an HP Office Jet Pro 9015 All-in-One. Product # 1KR42A. 

Let me know if you need any more information. 

Thanks!

[Jay_G24]

@JoanneB1,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[kaalme]

Hello Jay_G24,

as i have the same problem with my OfficeJet Pro 9010, I would like to enquire about the same manual for my printer.

I'm getting the same Error Code B305DFF9 as soon as mine is on for about 15 minutes.

Thank you in advance!

Kind regards,

kaalme 

[Jay_G24]

Hi @kaalme,

I'd like to help!

I understand you are receiving the "B30" error

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping