HP OfficeJet Pro 9015 has Blue Screen with code B305DFF9 showing on the screen.

[Kenneth412]

My HP OfficeJet Pro 9015: Blue Screen with code B305DFF9 showing on the screen. I have performed power cycle reset and updated firmware, but problem always reoccurs. Can I please get the factory reset procedure?

Thank you for your help!

Ken

[Echo_Lake · Accepted solution]

@Kenneth412

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are receiving a "B305" error on the printer screen.

 We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Junetau]

I'm having the same issue on the same printer model. Can I please get the reset instructions?

[Echo_Lake]

@Junetau

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are receiving a "B305" error on the printer screen.

 We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping