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‎10-26-2020 02:22 PM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

This is a recurring problem.  The last two times it's happened I was forced to allow an HP tech "into" my computer to make it work again.  Things happen so fast when I do that that I have no idea what I just did, and it seems to be a different fix every time.  I don't trust these guys.  Powering laptop (W10) and printer on and off doesn't help, neither does resetting the router.  Can anyone help me, please?

Category:
1 REPLY 1

‎10-30-2020 11:05 AM

HP Recommended

@jblah, Welcome to the HP Support Community!

 

Do you get any errors while printing?

Are you using the HP Smart app to print from the PC?

 

Check the connectivity between the printer and the MAC.

Make sure they are connected to the same network.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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