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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-09-2023 12:57 AM - last edited on ‎05-09-2023 06:58 AM by Retired

HP Recommended

Hi,

Left my printer last night working fine, this morning I come in and had a Error code 83C0000B.
I looked online and tried removing the power and while there was no power pressing the on the button for 30secs, but no joy. 

Can someone advise me on how to fix this issue, as at the moment I have a very heavy paperweight 

 

Thanks

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12 people had the same question
11 REPLIES 11

‎05-11-2023 10:54 AM

HP Recommended

@Marshall0000 

 

Welcome to the HP support community.

 

I understand that you are getting an 83C0000B error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-12-2023 03:38 AM

HP Recommended

I unplugged power cord for an hour, repluged and didnt help

As it is a blue screenshot of dead, the panel didnt give me any option to choose from

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‎05-12-2023 03:45 AM

HP Recommended

Yes, same here - there is only one button which is the on/off.

I have tried full power down, including trying to turn on with no power. 

Please let me know (I will do the same) if you find a resolution.

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‎05-12-2023 06:53 AM

HP Recommended

It seems to be a streetwide problem for multiple HP model printers. It is caused by firmware update. The update seems to be done automatically. I didn't trigger any update manually 

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‎05-14-2023 04:58 AM

HP Recommended

No use . 
Just after performing a full reset , just NO WAY to subscribe to Instant Ink !

USELESS 

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‎05-16-2023 06:53 AM

HP Recommended

please help....i error messsage 83C0000B has been on my printer for a week!  i tried to reboot and disconnect all power.

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‎05-16-2023 07:50 AM

HP Recommended

SAndy,  will you please email the rest instructions to HP OfficeJet Pro 9025e

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‎05-16-2023 07:52 AM

HP Recommended

I cannot help, my blue screen and error persist. 
Seems HP has pushed an upgrade and ruined everyone's printer. 

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‎05-23-2023 05:50 AM

HP Recommended

Anyone further forward with this? Deathly silence from HP phone line

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