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‎05-16-2023 08:32 PM

HP Recommended
Product: HP OfficeJet Pro 9020e All-in-One Printer
Operating System: Microsoft Windows 11

I have the printer error 83COOOOB.

I have tried what was recommended but it is still not working -

Jazzp_0-1684290708984.png

What else can I do?  Does anyone know if HP is going to honour its responsibility to users around the world to fix this issue?

Category:
2 people had the same question
6 REPLIES 6

‎05-19-2023 05:34 PM

HP Recommended

HP teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e printers. HP is recommending customers experiencing the error to contact the customer support team for assistance https://support.hp.com.  HP is committed to providing our customers with the highest quality printing experience.

 

I just escalated your case to a moderator and soon you will be assisted by the HP support team. Regards.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-19-2023 07:15 PM

HP Recommended

Hi @Jazzp,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

 

This situation will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎05-22-2023 08:58 PM

HP Recommended

Hi Bob,

Thanks for the update and the private message you sent to my email.  I have contacted HP support online as you recommended - https:/support.hp.com .  The respond I received is the printer warranty has expired.  No further information is provided for me to go any further.  I find it very unuser friendly.

Do you have any idea how long this issue could take before HP is able to resolve it?  I am sure there are many users like me who are also suffering from this issue wordwide?

Thanks again Bob.

Cheers,

Jazzp

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‎05-27-2023 01:44 PM

HP Recommended
@Jazzp wrote:

Hi Bob,

Thanks for the update and the private message you sent to my email.  I have contacted HP support online as you recommended - https:/support.hp.com .  The respond I received is the printer warranty has expired.  No further information is provided for me to go any further.  I find it very unuser friendly.

Do you have any idea how long this issue could take before HP is able to resolve it?  I am sure there are many users like me who are also suffering from this issue wordwide?

Thanks again Bob.

Cheers,

Jazzp

Hi @Jazzp - I did not send you a Private Message, I suspect it was @Elohi_NR.  

 

I do not have any updates from HP on the expected time for a resolution, although I have seen a number of cases (both in and out of warranty) where HP is replacing the printers.

 

I will ask again for your case to be reviewed.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-29-2023 11:33 PM

HP Recommended

Thanks Bob. 

I hope I will get a positive reply with a solution very soon.

 

Cheers,

Jazzp

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‎05-30-2023 02:11 PM - edited ‎05-30-2023 02:12 PM

HP Recommended

@Jazzp - I asked again to have your case escalated.  I do not believe printer warranty should be an issue.

 

It does seem there may be issues with inventory of replacement printers, I have seen several cases where the replacements have been delayed.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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